Refund policy
Last Updated: September 10, 2025
At Thrive Supply, our goal is to provide access to high-quality wellness and performance products through our trusted Brand Partners. Because we operate as an authorized reseller and do not manufacture, warehouse, or ship products ourselves, all returns, exchanges, and warranty claims are processed directly through the Brand Partner that fulfilled your order.
In general, we have a 30-day return policy, which means you have 30 days after receiving your item to request a return. To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase. To start a return, you can contact us at support@thrive-supply.com.
If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted. You can always contact us for any return question at support@thrive-supply.com.
Please read the details below carefully:
1. Returns & Exchanges
Thrive Supply does not accept physical returns at our business location. Each Brand Partner sets its own return and exchange policies. These policies may vary by product.
To initiate a return or exchange, please contact us at support@thrive-supply.com and will connect with the Brand Partner.
2. Refunds
We will notify you once we’ve received and inspected your return and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at support@thrive-supply.com.
- Refund eligibility is determined by the Brand Partner’s return policy.
- If approved, refunds will be processed back to your original payment method within the timeframe specified by the Brand Partner.
- Thrive Supply does not issue refunds directly.
3. Damaged, Defective, or Incorrect Items
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Retain all packaging and documentation, as the Brand Partner may require photos or return shipping for resolution.
4. Non-Returnable Items
Certain items may not be eligible for return due to health, safety, or hygiene reasons (e.g., supplements, personal-use wellness equipment). Products such as perishable goods, custom products and some beauty products, hazardous material, flammable liquids, or gases may be shown as non-returnable. These restrictions are determined by the Brand Partner and will be disclosed on the product page or order confirmation.
5. Shipping Costs for Returns
Shipping fees for returns, exchanges, or warranty claims are determined by the Brand Partner’s policies.
Thrive Supply does not cover return shipping costs unless expressly stated by the Brand Partner.
6. European Union 14 Day Cooling Off Period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
7. Warranties
Any product warranties are provided exclusively by the Brand Partner or manufacturer.
Thrive Supply does not provide independent warranties.
8. Contact Thrive Supply
Thrive Supply LLC
Phone: 978-278-1104
Email: support@thrive-supply.com
Please note: Thrive Supply will assist in connecting you with the correct Brand Partner.