Shipping policy

Last Updated: October 30, 2026

1. Free Standard Shipping

For Thrive Supply sauna and cold-plunge purchases, standard shipping or delivery is included in the product price for supported addresses. No separate standard freight charge is added at checkout for normal supported delivery. Supplier shipping and handling is an internal product cost, not a separate standard charge to you. Other products remain subject to their disclosed delivery terms.

2. Supported Destinations

Normal delivery is available to supported contiguous United States addresses, subject to the product, supplier and carrier service area. Alaska, Hawaii, islands, territories, military addresses, international destinations and unusual, remote or difficult-access locations require confirmation before order acceptance. We do not promise service to an address the supplier or carrier cannot support. Contact Thrive Supply before ordering if your location needs an exceptional delivery arrangement. We will confirm whether delivery is supported and discuss any proposed arrangement before you commit to it. We do not automatically add a remote-area surcharge or a surprise standard freight charge.

3. Large-Item Delivery

Large saunas and some cold plunges may ship by freight. Standard freight delivery is generally curbside or at the end of the driveway, subject to safe carrier access. It does not include room-of-choice placement, assembly or installation. The carrier may contact you to schedule delivery. Confirm access and any special delivery needs with Thrive Supply before ordering.

4. Processing and Timing

Thrive Supply is your seller and customer-facing merchant. We work with our Brand Partners to arrange delivery. Processing and delivery timing depend on manufacturer availability, the product and the destination. Stock and delivery timing are confirmed before order acceptance. No guaranteed dispatch date or delivery window is promised unless expressly confirmed for your order.

5. Delivery Preparation

Ensure safe carrier access and arrange any help needed to move the product after standard delivery. Inspect freight for visible damage before signing, note visible damage on the carrier receipt and retain photographs. Contact Thrive Supply promptly for assistance. Discuss redelivery, storage or other exceptional circumstances with us; this policy does not invent a flat fee for them.

6. Order Tracking

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Tracking information will generally be provided by email once the shipment has been accepted by the carrier. Tracking updates may not appear immediately and may take up to 24 hours or longer to become active.

7. Delivery Inspection

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Customers should inspect all shipments promptly upon delivery. For freight shipments, visible damage should be noted on the carrier's delivery receipt before signing. Photographs of damaged packaging and products should be retained to assist with freight or manufacturer claims.

8. Shipping Delays & Lost Packages

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While we work closely with our Brand Partners and carriers, Thrive Supply is not responsible for delays caused by weather, carrier disruptions, labor disputes, customs processing, manufacturer backorders, force majeure events, or other circumstances beyond our reasonable control. If a shipment appears delayed or lost, customers should first contact the carrier and then contact Thrive Supply if additional assistance is needed.

9. Risk of Loss

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Unless otherwise required by law, risk of loss and title transfer in accordance with the applicable shipping terms once the product has been delivered to the carrier or as otherwise provided by the manufacturer or carrier.

10. Contact Us

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Email: support@thrive-supply.com
Phone: 978-278-1104
Location: Andover, Massachusetts