Shipping policy
Last Updated: September 10, 2025
At Thrive Supply, we partner with leading wellness brands to deliver products directly from their facilities to your door. Because we operate as an authorized reseller, all orders are fulfilled and shipped by our Brand Partners. Please review the details below:
1. Order Processing
Orders are processed by the Brand Partner once payment is confirmed.
Processing times vary by Brand Partner but typically range from 1–5 business days.
You will receive an email confirmation once your order is placed and a second email with tracking information once it ships.
2. Shipping Methods & Delivery
Shipping methods (standard, expedited, or freight) are determined by the Brand Partner based on product type, size, and destination.
Estimated delivery times are provided at checkout or in your confirmation email.
Large or heavy items (e.g., saunas, recovery equipment) may ship via freight carriers and require additional coordination for delivery.
3. Shipping Costs
Shipping costs are calculated at checkout and may vary depending on product, weight, and delivery location.
In some cases, Brand Partners may offer free shipping promotions, which will be noted on the product page.
Thrive Supply does not add additional handling fees beyond what is charged by the Brand Partner.
4. Shipping Locations
Our Brand Partners primarily ship within the United States.
Some products may be eligible for international shipping; eligibility will be noted on the product page.
Customers are responsible for any customs duties, taxes, or import fees for international orders.
5. Order Tracking
Once your order ships, you will receive a tracking link via email.
Tracking updates may take up to 24 hours to appear.
6. Delays & Issues
While most orders arrive on time, delays can occur due to carrier issues, supply chain disruptions, or high order volumes.
If your order appears delayed or lost, please first contact the carrier using your tracking number.
If further assistance is needed, Thrive Supply can help connect you with the Brand Partner for resolution.
7. Damaged or Missing Shipments
If your order arrives damaged or incomplete, notify the Brand Partner immediately (their contact information is included in your order confirmation).
Please retain packaging and take photos if possible, as this may be required for claims with the carrier.
8. Contact Thrive Supply
If you are unable to locate your Brand Partner’s contact information or need help with a shipping concern, please reach out:
Thrive Supply LLC
Phone: 978-278-1104
Email: support@thrive-supply.com