Return, Refund & Cancellation Policy
Return, Refund & Cancellation Policy
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Last Updated: July 1, 2026
At Thrive Supply, customer satisfaction is important to us. Because we operate as an authorized dealer for multiple manufacturers, return, refund, and cancellation policies may vary by brand and product. This policy outlines our general procedures. Where a manufacturer's policy differs, the manufacturer-specific policy disclosed on the product page or provided before purchase will govern.
1. Return Eligibility
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Products may only be returned in accordance with the applicable manufacturer's return policy. Unless otherwise stated, returned items must be unused, in their original condition, include all original packaging and accessories, and be accompanied by proof of purchase. Certain manufacturers may require a Return Merchandise Authorization (RMA) before accepting a return.
2. Non-Returnable Items
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Unless required by law or expressly permitted by the manufacturer, the following items are generally not eligible for return: opened supplements; personal care products; custom, made-to-order, or personalized products; clearance or final sale items; gift cards; digital products; products showing signs of misuse, modification, or damage after delivery.
3. Return Shipping
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Unless the return is the result of shipping damage, manufacturer defect, or our error, customers are generally responsible for return shipping costs. Original shipping charges, freight charges, white-glove delivery fees, installation costs, and similar service charges are typically non-refundable unless required by the applicable manufacturer's policy or by law.
4. Freight Deliveries
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Large products shipped via freight should be carefully inspected upon delivery before signing the delivery receipt. Visible shipping damage should be noted with the carrier immediately. Failure to inspect or report visible freight damage at delivery may affect your ability to file a freight damage claim.
5. Order Cancellations
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Orders may only be canceled before they have entered processing or shipment. Because many orders are transmitted directly to manufacturers shortly after purchase, cancellation requests cannot be guaranteed. Custom orders, special orders, and made-to-order products are generally non-cancelable once production has begun.
6. Refund Processing
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Approved refunds are typically issued to the original payment method after the returned product has been received and inspected by the manufacturer or fulfillment partner. Processing times vary by manufacturer, payment processor, and financial institution.
7. Manufacturer Exceptions
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Certain manufacturers maintain their own return, exchange, cancellation, restocking fee, or warranty policies. Where disclosed prior to purchase, those manufacturer-specific policies shall control for the applicable product.
8. Affiliate Partner Purchases
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If you purchase a product through one of our Affiliate Partners, your purchase is governed entirely by that partner's return, refund, cancellation, warranty, and customer service policies. Thrive Supply is not the seller of record for affiliate purchases and cannot process returns or refunds for those transactions.
9. Chargebacks
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If you experience an issue with your order, we encourage you to contact us before initiating a chargeback with your payment provider. Fraudulent or abusive chargebacks may result in the suspension of future purchases and may be disputed using available transaction records.
10. Contact Us
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Email: support@thrive-supply.com
Phone: 978-278-1104
Location: Andover, Massachusetts